Your privacy is our priority

nkok ("we", "us", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This Privacy Policy ("Policy") describes how nkok collects your personal information, uses it, shares it with third parties, and keeps it secure.

By using any nkok service — visiting the website, registering an account, playing games, or managing transactions — you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.

This policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh. We reserve the right to amend this policy at any time and will notify users appropriately of any significant changes.

nkok may collect your information in several ways. The categories of information collected are described in detail below:

2.1 Information you provide

Information you voluntarily provide when registering an account, managing transactions, or contacting support includes:

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Content of your messages in support tickets or live chat

2.2 Automatically collected information

When you use the nkok platform, the following information may be collected automatically:

• IP address and unique device identifiers
• Browser type, version, and operating system
• Login date and time, session duration
• Gameplay history and transaction records
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns on the platform

2.3 Information received from third parties

For identity verification, fraud prevention, and payment processing, we may receive certain information from trusted third-party service providers.

nkok uses collected information for the following purposes:

3.1 Service delivery and operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Ensuring uninterrupted delivery of gaming services
• Managing the distribution of bonuses, promotions, and rewards

3.2 Security and compliance

• Preventing fraud, money laundering, and unauthorized access
• Verifying your age (for users aged 21 and above only)
• Complying with responsible gaming policies
• Meeting applicable legal and regulatory obligations

3.3 Customer service

• Responding to your inquiries and complaints
• Providing 24/7 live chat support in Bengali
• Sending important notifications related to platform services

3.4 Improvement and personalization

• Improving platform functionality and user experience
• Recommending games and offers based on your preferences
• Identifying and resolving technical issues on the platform

The nkok platform uses cookies and similar tracking technologies that are stored in your browser. These help improve your experience with our services.

4.1 Types of cookies

• Essential cookies: Required for login sessions, security verification, and core platform functionality.
• Functional cookies: Used to remember your language preferences, game settings, and other personalized choices.
• Analytics cookies: Collect statistics for monitoring and improving platform usage.

4.2 Cookie controls

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may limit some core platform functionality.

nkok does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

5.1 Service provider partners

We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and fraud detection services. These partners process information only on our instructions and in a manner consistent with this policy.

5.2 Legal obligations

Relevant information may be provided to the appropriate authorities as part of a court order, government investigation, or legal process.

5.3 Business transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified before any such change takes place.

5.4 With your consent

Beyond the circumstances described above, your personal information will not be shared with any third party without your explicit consent.

nkok has adopted technical and organizational measures in line with industry standards to protect your personal information:

• SSL encryption: All data transmitted via the website and app is protected by 256-bit SSL encryption.
• Data encryption: Sensitive information, especially payment details, is stored in encrypted form on our servers.
• Access controls: Only authorized personnel can access user information on a need-to-know basis.
• Security monitoring: Systems are monitored 24/7 and any suspicious activity is investigated immediately.
• Two-factor authentication: Two-factor authentication (2FA) is available to provide an additional layer of security for your account.

Even so, no method of transmitting or storing information over the internet can be claimed to be completely secure. It is your responsibility to keep your account password confidential and not share it with others.

nkok retains your personal information only for as long as necessary to fulfill the required purpose. The following factors are considered when determining the retention period:

• All account information is retained for as long as your account remains active.
• Even after an account is closed or deactivated, certain information may be retained for a minimum of five years due to legal and regulatory obligations.
• Transaction records are retained in accordance with accounting and tax regulations.
• Once the required period has ended, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

8.1 Right of access

You may request to know what information we hold about you and how it is processed.

8.2 Right to rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to erasure

In certain circumstances — such as after withdrawing your consent — you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to restrict processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to object

You may object at any time to the use of your information for marketing purposes.

To exercise any of the above rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

nkok strictly provides services only to users aged 21 and above. We do not intentionally collect any personal information from minors.

An age verification process is carried out at the time of account registration. If we become aware that a minor has opened an account on nkok, that account will be closed immediately and any collected information will be deleted.

nkok reserves the right to amend this privacy policy at any time. When significant changes are made to the policy:

• A notice will be prominently published on the website.
• Registered users will be notified by email.
• The amended policy will take effect from the date of publication.

Continued use of the platform after any changes will be considered acceptance of the amended policy. If you do not wish to use the platform after a policy change, please request the closure of your account.

If you have any questions, concerns, or information-related requests about this privacy policy, please contact us: